Homelessness Caseworker – Bedford

We have a fantastic opportunity for an experienced Caseworker to join our homelessness project in Bedford.

About the Post

As a caseworker for SMART, you will have the ability to make a significant difference to those who are rough sleeping or are at risk of rough sleeping. Using goal focussed tools and techniques, you will provide support and guidance to individuals through regular structured support sessions. You will lead on the individual’s personalised support plan, based on person-centred care and addressing a wide range of issues affecting their life.

Your role will be varied and is likely to include outreach support for those rough sleeping, support for individuals residing in emergency accommodation and continuing tenancy sustainment once suitable move-on accommodation has been found. You will work across the rough sleeper pathway in Bedford.

About You

You will have:

  • Great communication skills and experience of working effectively with others.
  • Some experience of dealing directly with the public and/or customers in a busy operational environment.
  • The ability to connect with rough sleepers and work with challenging behaviour.
  • An understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
  • The wish to empower individuals to make positive change to their lives, often when they are at their lowest point.

Why Work for SMART?

We are proud of our culture and our values to be: Trustworthy, Respectful, Helpful and Honest

Our values underpin the work we do and the way we relate to our staff, our volunteers, the people, families and carers we support, our professional partners, the individuals who learn with us, our funders and our trustees.

We believe that everyone needs a little help sometimes and that with trust, respect and honesty people can make incredible changes. We help our teams and the people who use our services to fulfil their highest potential by offering respect and believing in them. We encourage honesty and openness in all that we do and believe that trust is the foundation of all charitable work.

Salary: £24,179 per annum

Location: Bedford

Working Hours: 37 hours per week, to include some weekends, early mornings and/or late nights

Benefits: 27+ days annual leave + bank holidays / 6% employer pension contribution (after 3 months)  / Employee Assistance Programme /  Staff Discount scheme (Staff Treats).

For further information regarding the position, please see the Job Description below or contact recruitment@smartcjs.org.uk.

SMART CJS is committed to the principles of diversity and equality of opportunity and is striving to ensure that its workforce is representative of the communities it serves.

Clearance for this role: Enhanced DBS.

This is an urgent vacancy and will close at short notice, as soon as a suitable candidate is found.

Apply for this post

1. Download and read the Homelessness Case Worker Job Description & Person Specification 2021.

2.  Download and complete the SMART Employment & Application Pack.

3. Send your CV along with your completed Employment & Application Pack to recruitment@smartcjs.org.uk.


SMART has been delivering services to service users with Complex Needs since 1996.

Our innovative projects are designed to support recovery and reintegration into local communities, build confidence, self-esteem, develop skills and build recovery capital.

We are a small charity with a big heart; putting the service user at the centre of everything we do.

Our mission is to provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their lives. We are proud of our culture and our values to be: Trustworthy, Respectful, Helpful and Honest.

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