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Our Vision, Mission and Values!

During 2018 we have been busy consulting with our teams, our Board Of Trustees, and those who use our services to ensure that our vision, mission and values truly embody what we do and how we work.

We also needed a new tag line as ‘Innovations in drugs services’ was now outdated due to the diversification of the charity over recent years. By working with such a wide demographic including substance use, homelessness, rough sleeping, social isolation and domestic abuse we saw a common theme which is ‘helping people to help themselves’ and it was obvious this should be our new tag.

So after many meetings and much impassioned discussion we are pleased to present SMART’s current vision, mission and values:

Our vision

To transform our communities so that every person has the opportunity to achieve their fullest potential, participate in and contribute to all aspects of life.

Our mission

To provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their lives.

Our Values

Trust, respect, help and honesty are the values we believe in.

They underpin the work we do and the way we relate to: our staff, our volunteers, our service users, the families and careers we support, our professional partners, the individuals who learn with us, our funders and our trustees.

We believe that everyone needs a little help sometimes and with trust, respect and honesty people can make incredible changes.

We help our teams and the people who use our services to fulfil their highest potential by offering respect and believing in them. We encourage honesty and openness in all that we do and believe that trust is the foundation of all charitable work.


“Our values are based on our service users, volunteers and staff views. Some of our old values were not relatable anymore, so we took them out! All of the teams and service users felt strongly that honesty was the key to the work we do. Our culture is based on our values, and because we decided upon SMART’s values as a team it means we understand them, we believe in them and do our very best to live them.” Cath Hoskins – SMART CEO.


“I have been helped more than I could have ever imaged by SMART. I trusted my worker enough to be truthful about my drink and drug use for the first time in 22 years. He was honest with me, he challenged my thinking and I allowed this as we had a mutual respect. He listened, he helped me work out how to get my life back on track.” James – Ex SMART service user.


Here’s how the SMART Howard House team see our values in what they do and how they work.

“We help people reach their goals and achieve their potential by being compassionate, willing, flexible, and empowering.”

“We build trust by being reliable and consistent. We follow through on what we say; actions speak louder than words.”

“We treat people with respect and positive regard. We listen and treat others as we would like to be treated.”

“We are honest in what we do. We are clear, open, defined and transparent.”


“Our new values are the building blocks of everything we do here at SMART, underpinning the journey of every member of staff, volunteer, service user and  the wider community. At the heart of our work is the desire to want to help, and we build this into each and every part of SMART. We firmly believe that mutual respect, honesty, openness and the building of trust in our work makes all the difference in helping people to help themselves.”  Jen Robus – Manager of the SMART Prebend Centre


  • Superhero Scavenger Hunt for the homeless!
    On Sunday 9th June the SMART Prebend Centre will be hosting a family scavenger hunt to raise awareness and funds for the Bedford based homeless centre. The Prebend team would like to welcome as many people as possible from the local community and beyond to join the fun, family event. Read more...
  • SMART’s Impact Report 2018
    Take a look at our Impact Report for 2018. The report provides a little insight into what's been happening in SMART and highlights some of the successes of the last year.We are proud of our work and feel privileged to have the opportunity to help people to help themselves. We care greatly for all of our service users and are motivated to help them to succeed. The report includes some of their stories, along with some facts and figures about our work. Read more...
  • CRIB appeal is just £13,000 away from target!
    The SMART Prebend Centre has received a record number of donations towards the annual Christmas Relief In Bedford (CRIB) appeal. Donations allowed the team to support 200 homeless people in Bedford throughout December. There is still time to give towards the campaign. Read more...
  • Bedford Castle Rotary Club show their support!
    Bedford Castle Rotary Club have been showing their continued commitment to the SMART Prebend Centre by promoting and donating to the Christmas Relief In Bedford (CRIB) appeal. Read more...
  • Winter night beds are a success!
    We are very proud to be able to offer twenty overnight beds to people who are sleeping rough in Bedford throughout the winter months, thanks to funding from MHCLG (Ministry of Housing). Read more...
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