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Our Vision, Mission and Values!

During 2018 we have been busy consulting with our teams, our Board Of Trustees, and those who use our services to ensure that our vision, mission and values truly embody what we do and how we work.

We also needed a new tag line as ‘Innovations in drugs services’ was now outdated due to the diversification of the charity over recent years. By working with such a wide demographic including substance use, homelessness, rough sleeping, social isolation and domestic abuse we saw a common theme which is ‘helping people to help themselves’ and it was obvious this should be our new tag.

So after many meetings and much impassioned discussion we are pleased to present SMART’s current vision, mission and values:

Our vision

To transform our communities so that every person has the opportunity to achieve their fullest potential, participate in and contribute to all aspects of life.

Our mission

To provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their lives.

Our Values

Trust, respect, help and honesty are the values we believe in.

They underpin the work we do and the way we relate to: our staff, our volunteers, our service users, the families and careers we support, our professional partners, the individuals who learn with us, our funders and our trustees.

We believe that everyone needs a little help sometimes and with trust, respect and honesty people can make incredible changes.

We help our teams and the people who use our services to fulfil their highest potential by offering respect and believing in them. We encourage honesty and openness in all that we do and believe that trust is the foundation of all charitable work.


“Our values are based on our service users, volunteers and staff views. Some of our old values were not relatable anymore, so we took them out! All of the teams and service users felt strongly that honesty was the key to the work we do. Our culture is based on our values, and because we decided upon SMART’s values as a team it means we understand them, we believe in them and do our very best to live them.” Cath Hoskins – SMART CEO.


“I have been helped more than I could have ever imaged by SMART. I trusted my worker enough to be truthful about my drink and drug use for the first time in 22 years. He was honest with me, he challenged my thinking and I allowed this as we had a mutual respect. He listened, he helped me work out how to get my life back on track.” James – Ex SMART service user.


Here’s how the SMART Howard House team see our values in what they do and how they work.

“We help people reach their goals and achieve their potential by being compassionate, willing, flexible, and empowering.”

“We build trust by being reliable and consistent. We follow through on what we say; actions speak louder than words.”

“We treat people with respect and positive regard. We listen and treat others as we would like to be treated.”

“We are honest in what we do. We are clear, open, defined and transparent.”


“Our new values are the building blocks of everything we do here at SMART, underpinning the journey of every member of staff, volunteer, service user and  the wider community. At the heart of our work is the desire to want to help, and we build this into each and every part of SMART. We firmly believe that mutual respect, honesty, openness and the building of trust in our work makes all the difference in helping people to help themselves.”  Jen Robus – Manager of the SMART Prebend Centre


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