Quality & Improvement Lead

We are recruiting for a Quality & Improvement Lead to provide governance, quality and systems oversight for all SMART’s services.

Salary: c£40,000 – £42,000 (dependent on experience)

Location: Flexible – Oxford, Milton Keynes or Bedford (inc. some home working)

Contract: 12-month fixed term contract

Working Hours: 9am – 5pm (occasional weekend/out of hours working may be required)

Working with: Management Team, wider staff and Service Users

Others: Care Quality Commission, Local Authority Commissioners & others

Benefits: 27+ days annual leave + bank holidays / 6% employer pension contribution (after 3 months)  / Employee Assistance/Staff Discount scheme (Staff Treats).

About the role

The Quality & Compliance lead is a key role within SMART CJS as it makes its next investment in infrastructure and governance.  This individual will provide governance, quality and systems oversight for all SMART’s services.  In addition, they will support SMART to maintain best-practice delivery across all services (one regulated and two non-regulated services).

We are looking for someone with experience of off-the-shelf or other bespoke systems that can be used for quality management including incident reporting, compliments/complaints reporting, training recording etc. And with experience of simplifying and streamlining systems and processes for staff for easier adoption e.g. lodged within an intranet or staff dashboard. Someone with a deep understanding of the principles of quality and continuous improvement alongside how to make it a reality in practice, through the use of technology and culture change.

For further information regarding the position, please see Job Description below or contact director@smartcjs.org.uk.

SMART CJS is committed to the principles of diversity and equality of opportunity and is striving to ensure that its workforce is representative of the communities it serves.

Clearance for this role: Enhanced DBS.

Apply for this post

Download and complete the SMART CJS Employment Application Form (below). Please send your completed application along with your CV to director@smartcjs.org.uk.

Download the SMART Quality & Improvement Lead Job Description and Person Specification 2021.

Download and complete the SMART Employment Application Form.


SMART has been delivering services to service users with Complex Needs since 1996.

Our innovative projects are designed to support recovery and reintegration into local communities, build confidence, self-esteem, develop skills and build recovery capital.

We are a small charity with a big heart; putting the service user at the centre of everything we do.

Our mission is to provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their lives. We are proud of our culture and our values to be: Trustworthy, Respectful, Helpful and Honest.

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