Quality & Performance Manager- Bedfordshire, Buckinghamshire and Milton Keynes

Job role: Quality & Performance Manager – Bedfordshire, Buckinghamshire and Milton Keynes)

Salary: £40,102.00 plus employee benefits

Location: Flexible – (up to 3 days p/w attendance at services & meetings required)

Pension: After 3 months

Annual leave: 27 days per annum + bank holidays


SMART’S mission is to end homelessness – by preventing it.  It has come through a period of significant change and is anticipating further growth in homelessness and supported accommodation services in Bedford and Milton Keynes. The organisation ensures excellent quality and service delivery by having a keen focus on embedding a culture of continuous improvement. We do this by developing and maintaining consistent systems and approaches across the services we offer to those individuals affected by rough sleeping and homelessness. This is an exciting period of growth and an opportunity to lead on quality and performance during the implementation of new services and the development of existing ones.

Role Purpose

  • To design and implement effective quality assurance systems and processes across SMART services and support functions.
  • To drive a culture of continuous improvement and performance within the organisation, providing support and advice to staff and managers, promoting the delivery of high quality, safe and caring services.
  • To ensure all SMART policies and procedures are up to date and implemented.
  • To develop a quality and performance dashboard to enable regular review to take place and improvements identified.

SMART CJS is committed to the principles of diversity and equality of opportunity and is striving to ensure that its workforce is representative of the communities it serves. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

Clearance for this role: Enhanced DBS.

Job Description and Personal Specification 


Apply for this role

To apply for this role you must send your completed application along with a CV to supportservices@smartcjs.org.uk.

Deadline for applications: Friday 29th July – Midnight 12am. Apply as soon as possible as sifting will take place as applications are received.


For further information regarding the position, please see the Job Description above or contact supportservices@smartcjs.org.uk.

Quick exit — hide this page now!