Rough Sleeper Case Worker

Job role: Rough Sleeper Case Worker


Hours: 37 hours per week, to include some weekends, early mornings and/or late nights. 

Salary: £18,799.00- 21,436.00 per annum

Location: We are currently looking for workers in Bedford and Milton Keynes 

Annual leave: 27 days per annum + bank holidays

Main Purpose of the Job

The responsibilities of the post-holder are divided into three key areas:

Outreach responsibilities:

  • Identify rough sleepers and build a rapport and promote the well-being of clients
  • Carrying out assessments, identifying priorities and ongoing need, including establishing local connections and reconnection needs
  • Providing crisis intervention support including responding to risk such as anti-social behaviour, mental health concerns, etc…
  • Ensuring risk assessments, support plans and outcomes are flexible, updated regularly and made on an individual case-by-case basis
  • Ensuring a safeguarding assessment is completed and referrals to children’s and adult safeguarding is made at the earliest opportunity, where appropriate
  • Provide robust signposting service with referrals to relevant agencies
  • Establishing strong working relationships with Service Users, building trust, providing active case management for all rough sleepers
  • Providing brief interventions to meet individual needs (where appropriate structure extended interventions)
  • Ensure that the appropriate service user paperwork is completed accurately and within guidelines and systems; data is submitted within agreed timescales and all records are accurate and up to-date
  • Support service users in securing accommodation. Liaise and advocate on service users’ behalf with others such as landlords, social services and accommodation providers
  • Supporting and encouraging clients in building links with support organisations, such as Housing Associations, Social Services, drug and alcohol agencies.
  • Respond to Street Link Referral

In-reach Responsibilities (tenancy case work):

  • Supporting service users in securing and sustaining accommodation – rent payments, utilities, neighbour disputes, budgeting, reporting repairs, dealing with
  • Tenancy sustainment and management to prevent further homelessness
  • Enabling access to specialist support and mainstream services such as education, leisure, culturally specific services, employment opportunities, etc…
  • Supporting service users in maximising and maintaining income
  • Providing crisis intervention support including responding to risk such as eviction, loss of amenities, etc…
  • Share relevant and appropriate information within a multi-disciplinary team, to ensure continuity of care. This includes the attending and contributing to multi-agency care coordination meetings e.g. SHMAG
  • Refer clients to other agencies to meet needs identified beyond the scope of the service, joint working to support a transition of care
  • Effectively managing the individuals’ transition from the service in a manner that supports their long-term stability 


  • To keep abreast of new developments in the field
  • Attending all relevant meetings and trainings as agreed with your line manager
  • To participate in My SMART personal development process
  • To carry out any other duties and responsibilities as required in line with operational needs
  • Sharing good practice with colleagues in support of the continuous improvement of the service
  • Carry out duties of the post in accordance with SMART’s diversity and equal opportunities policy

For a detailed breakdown of duties and responsibilities for this role download Rough Sleeper Case Worker Job Description

Benefits of working for SMART

  • Competitive salary /Flexi-time as well as generous Annual Leave plus Bank Holidays
  • Excellent pension scheme (after 3 months) and above statutory level contributions paid
  • Childcare Voucher Scheme & Employee Assistance Programme 24/7
  • Open, professional and friendly environment
  • Development support with continual personal and professional development

SMART CJS is committed to the principles of diversity and equality of opportunity and is striving to ensure that its workforce is representative of the communities it serves. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

Clearance for this role: Enhanced DBS.


Applications must be made using the link above. CV’s will not be accepted.

This is a rolling recruitment process and will remain open until the right candidate is confirmed in post.

For further information regarding the position please contact


SMART has been delivering services to service users with Complex Needs since 1996.

Our innovative projects are designed to support recovery and reintegration into local communities, build confidence, self-esteem, develop skills and build recovery capital.

We are a small charity with a big heart; putting the service user at the centre of everything we do.

Our mission is to provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their livesWe are proud of our culture and our values to be: Trustworthy, Respectful, Helpful and Honest

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