Volunteer Co-ordinator – Bedford

We have an exciting opportunity for a highly organised and adaptable individual to lead SMART’s incredible team of volunteers.

About the Post

Role: Volunteer Co-ordinator – Bedford – Part time or Full time hours available.

The SMART Prebend Centre and other services in Bedford have a loyal band of donors, supporters and volunteers that have supported rough sleepers and the homeless for many years. Their valuable contribution has been largely halted because of the pandemic, but we would like to re-start this essential involvement to cover the expected need during the coming winter months.

And that could mean YOU joining us to co-ordinate our efforts!

We have been awarded additional funding to provide increased support for rough sleeping individuals to access emergency beds and newly developed accommodation units . We have also secured winter funding for more paid staff and places which will be supported by volunteer resources. These will operate closely with our existing rough sleeper services, including outreach and tenancy sustainment alongside re-opening the Prebend Centre to serve lunches during the winter months.

The role holder will build upon our existing bank of volunteers that have been unable to work with us during COVID and recruit new volunteers to ensure we can continue to operate services for those most vulnerable in our community.

The role requires you to recruit, induct and support volunteers with all parts of this new project. You will also refresh/re-start existing volunteers coming back for service after the pandemic.

About You

You will have:

  • Great communication skills.
  • Demonstrable experience or knowledge in volunteer recruitment and management.
  • Demonstrate understanding of the issues facing homeless/rough sleeping individuals.
  • Strong administration skills.
  • An understanding of HR processes with regard to volunteers (including recruitment).
  • Working knowledge of MS Office software, particularly Word, PPOINT & Excel.
  • Ability to manage time effectively & multiple, sometimes conflicting priorities.
  • An empathic and adaptable approach to individuals with complex needs.

Why Work for SMART?

We are proud of our culture and our values to be: Trustworthy, Respectful, Helpful and Honest

Our values underpin the work we do and the way we relate to our staff, our volunteers, the people, families and carers we support, our professional partners, the individuals who learn with us, our funders and our trustees.

We believe that everyone needs a little help sometimes and that with trust, respect and honesty people can make incredible changes. We help our teams and the people who use our services to fulfil their highest potential by offering respect and believing in them. We encourage honesty and openness in all that we do and believe that trust is the foundation of all charitable work.

Salary: Starting at £25,508.00 per annum

Location: Bedford

Working Hours: Full (37 hours P/W) or Part-time – (min. 20 hours P/W)

Benefits: 27+ days annual leave + bank holidays / 6% employer pension contribution (after 3 months)  / Employee Assistance Programme /  Staff Discount scheme.

For further information regarding the position, please see the Job Description below or contact recruitment@smartcjs.org.uk.

SMART CJS is committed to the principles of diversity and equality of opportunity and is striving to ensure that its workforce is representative of the communities it serves.

Clearance for this role: Enhanced DBS.

This is an urgent vacancy and will close at short notice, as soon as a suitable candidate is found.

Apply for this post

1. Download and read the Volunteer Co-ordinator Job Description and Person Specification 2021.

2.  Download and complete the SMART Employment & Application Pack.

3. Send your CV along with your completed Employment & Application Pack to recruitment@smartcjs.org.uk.


SMART has been delivering services to service users with Complex Needs since 1996.

Our innovative projects are designed to support recovery and reintegration into local communities, build confidence, self-esteem, develop skills and build recovery capital.

We are a small charity with a big heart; putting the service user at the centre of everything we do.

Our mission is to provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their lives. We are proud of our culture and our values to be: Trustworthy, Respectful, Helpful and Honest.

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